Complaints

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easilyaccess them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providingfinancial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.


Contacting Us

If you have a complain or any questions about any legal disclaimers or disclosures, please write us by mail here:

111 Warren Rd. #10A
Cockeysville, Maryland 21030

or Call us at (410) 683-1500




"Since 1993, we've helped all of our clients make all of the 
right mortgage financing decisions, for all of the right reasons." 


Michael Mandis

Certified Mortgage Planner®
 Certified Residential Mortgage Specialist®
Certified Military Housing Specialist® 

Mike@TheMandisTeam.com
(410) 683-1500  ♦  Toll Free: (888) 786-1005
FAX: (410) 683-2250
 An Equal Housing Opportunity Lender

Alliance Mortgage Funding, Inc. | NMLS #130762
State License: MARYLAND #3166  & PENNSYLVANIA #25061
Michael Mandis NMLS #132976 | Craig Brindley
NMLS #145398


Alliance Mortgage Funding, Inc. Maryland Mortgage Broker
111 Warren Rd. #10A
Cockeysville, MD 21030
(410) 683-1500

Call us, email us, or get pre-approved online.

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